Mapping the landscape of gen-AI product user experience. Matt Webb attempts to map out the different user experience approaches to building on top of generative AI. I like the way he categorizes these potential experiences:
- Tools. Users control AI to generate something.
- Copilots. The AI works alongside the user in an app in multiple ways.
- Agents. The AI has some autonomy over how it approaches a task.
- Chat. The user talks to the AI as a peer in real-time.
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